UX & Content Strategy
Clearing the Lane
About 100 developer-written messages during the customer checkout experience, rewritten so associates could recover without a phone call.
12% fewer IT Service Center calls
View Case Study →Senior UX Content Designer
Lowe's
I design the language in product interfaces—errors, actions, and the component-level content design standards and patterns that keep them consistent.
Each one is a real engagement, reconstructed where client confidentiality requires it. Work done at Lowe's; UI reconstructed as Northbeam.
Content Standards & Design Systems
Standards That Outlast the Team
I authored the company's first-ever content design guidelines on Floor, positioned content design at the same tab level as product design, and built a 94-criteria evaluator that scores UI without faking a pass.
94 evaluation criteria
View Case Study →More Work
Accessibility & Compliance
Get the Conversation Going
Talk-to-Text on the company-issued device so deaf and hard-of-hearing associates don't put customer conversation on a personal phone.
Conversation in under 5 seconds (user research)
View Case Study →
In-Product Tutorials
They Had the Scanner From the Launch Screen. They Didn't Know It.
Interruptive App Sync tutorial after login delivers time-on-task savings and customer service efficiency.
200% scan-action adoption over six months
View Case Study →Selected Employers and Clients
Lockheed Martin
Bank of America
Janus Capital Group
Thermo Fisher Scientific
Novo Nordisk
Consumer Reports
North Shore LIJ
JCDecaux
Pitney Bowes
Lockton Companies